Frequently Asked Questions


How do I place an order? 

Browse through the available products on our website and click ADD TO CART on the item you would like to purchase. Once you are ready to complete your order, proceed to CHECKOUT. 

You may also message us directly through Facebook, Instagram, or via e-mail at

Do you have a physical store?

Our products are available at Rustans Department Store.

What payment methods do you accept?

We accept payments made by debit/credit card via PayPal and PayMongo, and bank deposit/online fund transfer via BDO and Dragonpay.

How do you ship orders?

We ship orders through our partner couriers, and offer free shipping for a minimum order value for deliveries within the Philippines. Once order is processed for delivery, one of our associates will reach out to confirm details.

When can I expect my order to arrive?

Please expect delivery within 3-7 working days for Metro Manila orders and 7-14 days for provincial orders.

Do you accept returns/exchanges?

We accept returns/exchanges within 7 days of receipt of goods. Kindly e-mail us at to report any defective or damaged item.

You may also raise a concern through this link for quicker feedback.

Is there warranty?

We provide 1-year warranty against manufacturer defect (excluding parts & accessories, which will be charged according to the discretion of our product care specialist). Please be sure to activate warranty within 15 days of purchase to get 1 year warranty. You may activate through this link: or scan QR below.


For other questions and concerns, please e-mail us at

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